Shipping is charged by weight and all packages are couriered from Wellington, New Zealand.
Here is a shipping cost guide:

Gift boxes

Shipping for 1-2 gift boxes: $10

Shipping for 3-4 gift boxes: $15

Shipping for 5+ gift boxes: $20

Robes and gifts (excluding gift boxes)

Shipping for 1-5 robes or gifts: $6.50-10

Shipping for 6-9 robes or gifts: $15

Shipping for 9+ robes or gifts: $20

Cards

Shipping for 1 or more cards: $6.50

Due to the personalised nature of the products, we need some time to put gift boxes together. Please allow 10 business days after placing your order for your package to arrive. Need it sooner? Get in touch and we’ll see what we can do to speed your order through. A rush fee may apply.

All customers are provided with a tracking number once the purchase has been shipped. If there are any issues with delivery, it is the responsibility of the customer to follow up with the courier company using the tracking number provided in the first instance. If the issue is not able to be resolved, then please get in touch through our contact page.

We take a lot of care when packaging your gift boxes to make sure they turn up in perfect condition. In the unfortunate event that your purchase is damaged during shipping, please get in touch through our contact page within 10 days of receiving your order.

We recommend you provide a portrait photo, at least 500kb in size, to ensure it looks great when printed as an Instax.

Absolutely! Design your own box here.

Yes we do! You can find the Valencia Bridal Robe and many of our other bridesmaid robes in sizes that will fit up to a NZ size 22.

If you see something that we don’t have enough of, please send us a message through our contact page. We will be able to advise when it will be back in stock and might be able to work something out to help you sooner.

We’re always on the lookout for awesome new gifts to add to our collection! We’re especially keen on supporting NZ creators and designers who make their products here in Aotearoa. We're also interested in items from other New Zealand businesses who stock beautiful, practical items suitable for bridesmaid boxes or gifting. You are very welcome to send us a message through our contact page to suggest new products.

We often release new robes and gift items! The best way to keep up to date with what’s on offer at Clarence & Co. is to follow us on Instagram /Facebook, and sign up to our newsletter.