Terms of use

Please read the following terms and conditions carefully.

Use of this site is subject to the following terms and conditions. By entering this site, you acknowledge that you have read and understood them.

Limitation of Liability

To the maximum extent permitted by law, Clarence & Co. shall not be liable for any damages or losses that result from the use of, or the inability to use, this website or any information or material appearing on this website or from any action or decision taken as a result of using this website or any products sold.

Your responsibilities

You agree not to use this website for any purpose that is unlawful or to engage in any conduct that may impair or cause damage to the operation of this website whether by way of a virus, corrupted file or through any other means.

Intellectual Property

You acknowledge that the contents of this site, including layout, text, images, graphics, code, and design of this website is protected by copyright and is owned or licensed for use by Clarence & Co. Personal, non-commercial use of the contents of this site in order to place an order with Clarence & Co. is acceptable. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited, unless authorised by Clarence & Co.

You agree not to alter, modify, reproduce, transmit or otherwise deal with the content, software, text, graphics, layout or design of this website without our prior written approval in each case.

You acknowledge that the name and logo of Clarence & Co. and all trade marks appearing on this website belong to us or our affiliates. If you use any of our trade marks in reference to our activities, products, or services, you must include a statement attributing that trade mark to us. Except for the foregoing purpose, you must not use, copy, adapt, or reproduce any of our trade marks:

  • In or as the whole or part of your own trade marks;

  • In connection with activities, products or services which are not ours;

  • In a manner which may be confusing, misleading, or deceptive; or

  • In a manner that disparages us or our information, products or services (including this website).

Returns Policy

Clarence & Co. is unfortunately unable to accept products returned for change of mind purposes. However, we may be able to offer an exchange depending on the situation.

Clarence & Co. will comply with New Zealand consumer law including the Consumer Guarantees Act 1993. Therefore, in case of a defective product or product part, we will be happy to replace the product free of charge.

Privacy Policy

By using this website or our services you acknowledge that we may collect, store, use, and disclose your personal information in the manner we see fit. We do not store credit card details. We will not sell, rent, or lease your personal information to third parties.

Electronic Communications

To the extent you provide us with an email address, you agree that we may send you commercial electronic messages. You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 2002. You consent to receiving electronic messages and information sent by us (or on our behalf) for any purposes. You agree, pursuant to section 11(2) of the Unsolicited Electronic Messages Act 2007, that the person sending any such message need not include a functional unsubscribe facility in that message.

Rights of Seller

Clarence & Co. reserves the right to periodically update prices on the Clarence & Co. Website, which cannot be guaranteed for any period of time. Clarence & Co. shall make every effort to ensure prices are correct at the point at which a buyer places an order. Clarence & Co. reserves the right to withdraw any goods from the Website at any time. Clarence & Co. shall not be liable to anyone for withdrawing any products from the Website or for refusing to process an order.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Clarence & Co. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Clarence & Co. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Clarence & Co. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Typographical Errors

In the event that a Clarence & Co. product is mistakenly listed at an incorrect price, Clarence & Co. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Clarence & Co. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Clarence & Co. shall issue a credit to your credit card account in the amount of the incorrect price.  


You agree to indemnify, defend, and hold harmless Clarence & Co., its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third Parties

In an attempt to provide increased value to our visitors, Clarence & Co. may link to sites operated by third parties. However, even if the third party is affiliated Clarence & Co., Clarence & Co. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Clarence & Co. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Clarence & Co. seeks to protect the integrity of its website and the links placed upon it, and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Although Clarence & Co. endeavours to protect the security of your personal information, you acknowledge that there is a risk of unauthorised access to (or alteration of) your transmissions or data or of the information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any losses that you may sustain as a result ofsuch unauthorised access or alteration. All information transmitted to you or from you is transmitted at your risk, and you assume all responsibility and risks arising in relation to your use of this website and the internet. We do not accept responsibility for any interference or damage to your own computer system which may arise in connection with your accessing of this website or any outbound hyperlink.

Although Clarence & Co. endeavours to prevent the introduction of viruses or other malicious code (together, ‘malicious code’) to this website, we do not guarantee that this website, or any data available from it, does not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process that you employ for accessing this website does not expose your computer system to the risk of interference or damage from malicious code. For the avoidance of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your accessing of this website or any linked website.

Feedback and Ideas

If you give us feedback about this website or our products or services, then we may use that feedback for the purpose of improving our website, products, or services (and for any other purpose we deem necessary or desirable) without being obliged to pay you any compensation. Any feedback you provide will be deemed to be non-confidential and we will not be required to provide any acknowledgement of its source.

Term and Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Clarence & Co. without notice at any time, for any reason. The provisions relating to Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, shall survive any termination.

Governing Law

This website is operated in New Zealand by Clarence & Co. Details contained on this website relating to the products and services have been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. Clarence & Co. makes no representations or warranties as to whether or not the information or products available from this website are appropriate or available for use in other countries. If you choose to access this website from outside New Zealand you are responsible for compliance with applicable local law.

These terms of use are governed by the laws of New Zealand and the courts of New Zealand shall have exclusive jurisdiction to hear and determine any dispute arising in relation to these terms of use.